Privacy Policy
This Privacy Policy explains how SynerMatrix Labs, Inc. ("SynerMatrix", "we", "us") collects, uses, discloses, and safeguards information in connection with our services.
This policy applies to our websites, managed Workstack services, and related consulting and AI delivery services.
Information We Collect
We collect information that you provide directly to us, information collected through your use of the services, and information received from third parties under appropriate authorizations.
- Account and contact details such as name, email, role, and business contact information.
- Service configuration data including system settings, access permissions, and audit metadata.
- Usage and telemetry data such as logs, performance metrics, and security events.
How We Use Information
We use information to operate, secure, and improve the services; to provide support; and to meet legal and contractual obligations.
- Provide, manage, and support the Workstack services.
- Monitor and respond to incidents, security events, and operational issues.
- Maintain compliance, auditability, and service performance.
AI Data Handling
AI features are deployed with identity-based access controls and data boundaries defined by the customer.
We do not use customer data to train AI models unless explicitly agreed in writing.
Prompts and outputs may be logged for security, evaluation, and auditability under customer-defined retention controls.
Data Sharing
We disclose information only to subprocessors and service providers necessary to deliver the services, or where required by law.
All subprocessors are contractually obligated to protect data and meet our security requirements.
Data Retention
We retain information as required to provide the services, meet contractual obligations, and comply with legal requirements.
Retention periods are aligned with your selected plan and documented policies.
Security Measures
We maintain administrative, technical, and physical safeguards to protect information.
Security controls include access restrictions, encryption, monitoring, and incident response procedures.
Your Rights and Choices
You may request access, correction, or deletion of personal information as permitted by law.
Requests may be subject to verification and contractual obligations.
Contact
For privacy inquiries, contact privacy@synermatrixlabs.com.
If you are a customer, your agreement may specify additional contact points.