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SynerMatrix Labs logoSynerMatrix Labs

Trust built on transparency and operational rigor.

Review our security posture, data handling practices, and AI safety commitments.

Workstack Brief

Infrastructure, security, AI operations, and consulting delivered as one managed program.

Trust center highlights

Data ownership

You control data access, retention, and export policies.

Infrastructure isolation

Isolated or dedicated environments with policy enforcement.

Incident response

Defined severity levels, escalation, and customer notifications.

AI safety

Identity-based access with logging and human oversight options.

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We provide procurement-ready documentation and security briefings.

Security Overview

SynerMatrix Labs delivers managed infrastructure with layered security controls across identity, network, and data layers.

We follow a least-privilege model, enforce multi-factor authentication, and apply baseline hardening to every Workstack deployment.

Data Ownership & Control

You own your data. SynerMatrix acts as a processor and operates systems on your behalf.

Data access is restricted to authorized personnel and controlled by documented access policies.

Infrastructure & Isolation

Workstacks run on isolated environments with tenant separation and policy-based access.

Dedicated infrastructure is available for high-compliance or scale requirements.

Backups & Disaster Recovery

Backups are automated and verified with retention policies aligned to your tier.

Disaster recovery procedures are documented and tested with optional restore drills.

Incident Response

We maintain a formal incident response program with defined severity levels and escalation paths.

Customers receive notifications aligned to contractually defined SLAs.

Subprocessors

NamePurposeRegionSafeguards
Infrastructure Hosting PartnerSecure hosting of Workstack environmentsUS, EU, South AsiaContractual security obligations and access restrictions
Email Delivery ProviderTransactional notifications and alertsGlobalTransport encryption and data minimization
Monitoring & Status ProviderUptime monitoring and incident communicationGlobalLimited metadata, access controls
Responsible Disclosure

Email: security@synermatrixlabs.com

  • Provide a clear description and reproduction steps.
  • Avoid accessing or modifying customer data.
  • Allow reasonable time for remediation before disclosure.
Status

Operational

All managed Workstack systems are operating within defined SLA targets.

Updated within the last 30 days

AI Safety & Data Boundaries

Identity-based access

AI access is tied to role-based permissions and scoped datasets.

Data boundaries

Retention and data boundaries are enforced per policy.

Human oversight

Human-in-the-loop approvals are available for sensitive workflows.

Auditability

Prompts and outputs are logged under defined retention controls.

AI systems are deployed with identity-based access, data boundary enforcement, and defined retention controls.

Human-in-the-loop controls are available for sensitive workflows and all AI usage is logged for auditability.

Uptime & Status

Service availability targets are defined by your SLA.

Status updates and incident reports are published via the SynerMatrix status page.