What we run, where, and how we look after it.
Procurement-ready detail on our controls. If something you need isn't here, ask and we'll add it.
Security Overview
SynerMatrix Labs delivers managed infrastructure with layered security controls across identity, network, and data layers.
We follow a least-privilege model, enforce multi-factor authentication, and apply baseline hardening to every product and managed environment we operate.
Data Ownership & Control
You own your data. SynerMatrix acts as a processor and operates systems on your behalf.
Data access is restricted to authorized personnel and controlled by documented access policies.
Infrastructure & Isolation
Products and managed tools run on isolated environments with tenant separation and policy-based access.
Dedicated infrastructure is available for high-compliance or scale requirements.
Backups & Disaster Recovery
Backups are automated and verified with retention policies aligned to your tier.
Disaster recovery procedures are documented and tested with optional restore drills.
Incident Response
We maintain a formal incident response program with defined severity levels and escalation paths.
Customers receive notifications aligned to contractually defined SLAs.
Subprocessors
| Name | Purpose | Region | Safeguards |
|---|---|---|---|
| Infrastructure Hosting Partner | Secure hosting of product and managed-tool environments | US, EU, South Asia | Contractual security obligations and access restrictions |
| Email Delivery Provider | Transactional notifications and alerts | Global | Transport encryption and data minimization |
| Monitoring & Status Provider | Uptime monitoring and incident communication | Global | Limited metadata, access controls |
Responsible disclosure
Email: security@synermatrixlabs.com
- Email security@synermatrixlabs.com with details and reproduction steps.
- Do not access or modify data that is not yours.
- Allow reasonable time for remediation before disclosure.
Operational
All products and managed tools are operating within defined SLA targets.
AI Safety & Data Boundaries
AI access is tied to role-based permissions and scoped datasets.
Retention and data boundaries are enforced per policy.
Human-in-the-loop approvals are available for sensitive workflows.
Prompts and outputs are logged under defined retention controls.
AI systems are deployed with identity-based access, data boundary enforcement, and defined retention controls.
Human-in-the-loop controls are available for sensitive workflows and all AI usage is logged for auditability.
Uptime & Status
Service availability targets are defined by your SLA.
Status updates and incident reports are published via the SynerMatrix status page.