Support
The Support module consolidates customer inboxes, live chat, and ticketing into a managed system with visibility across teams. We configure SLAs, escalation paths, and analytics for coverage.
Workstack Brief
Infrastructure, security, AI operations, and consulting delivered as one managed program.
- Customer inbox, chat, and helpdesk operations in one stack.
- Deliver responsive support with unified customer context and governance.
Who it is for
- Customer success teams
- Support leadership
- Service operations
Key features
- Unified inbox and ticket routing
- Chat and knowledge capture
- SLA-based escalation workflows
- Customer context and timeline views
Outcomes
- Higher response consistency
- Improved customer satisfaction
- Operational clarity
Security notes
- Customer data access is scoped by role
- Retention and redaction policies supported
- Audit logs for ticket activity
Integrations
CRM systems
Status updates
Automation workflows
Deployment
Configured with your routing model, SLAs, and escalation policies.
Pricing
Volume-based pricing based on active agents.
FAQs
Can we separate internal and external conversations?
Yes. Internal notes and restricted views are included by default.